WebDrive Logging

WebDrive Logging

Within the WebDrive console, in App Settings, you can set several levels of logging, from basic informational messages to I/O information and protocol transfer data.

Logging is disabled by default. For individuals and non-corporate accounts, logging may not be necessary.

For routine logs, which may be temporarily stored or archived, a simple logging level is most appropriate. These logs are smaller and don't consume a great deal of resources to create and store. The more logging options that are enabled, the larger the log files generated.

Verbose logging contains the highest level of detail on the processes going on in WebDrive. These logs can record a more complete picture of a problem for troubleshooting purposes. A SRT support representative may ask for a debug log file, which is the most verbose log, if a complicated problem arises.

To generate and send a debug log file in WebDrive for Windows:

  1. Disconnect the mapped drive in WebDrive (if it is currently connected).
  2. Go to App Settings > Cache Settings and choose to “Clear Cache.”
  3. Go to App Settings > Logging and enable all logging options (check all boxes).
  4. Connect the mapped drive in WebDrive.
    Reproduce the issue.
  5. Disconnect the mapped drive in WebDrive.
  6. Go to App Settings > Logging > View Logs and attach the resulting log file to this email.